Miguel Ramalhão, CPO of IPBRICK, explains that “in version 7.0 of IPBRICK, developments were carried out in order to increase the simplicity of the provision of IPBRICK solutions in the Cloud”. Another highlight is a Voicebots solution, which “will help companies/organizations to optimize the flow of calls, using Artificial Intelligence techniques”. As for IPBRICK.CAFE, the responsible highlights the new design and more tools to simplify communication...

How many of us have spent long minutes on hold on a call that we end up hanging up before being answered? Asking for information, making an appointment, or making a reservation is often a huge challenge. How many of us have spent long minutes on a call and ended up hanging up, overwhelmed by the fatigue of waiting time? If, on the one hand, we...