Águas do Norte implements new processes in the Document and Process Management

Águas do Norte, S.A., a Portuguese company that is part of Grupo Águas de Portugal (Águas de Portugal Group), is responsible for the exploitation of the multi-municipal water supply and sanitation system of the North of Portugal as well as of the water system of the Northwest Region. It is a company of National reference in the water sector, in terms of quality of the service provided, and an active partner in the development of the region where it is inserted.

The Solution

Currently, around 600 users access to iPortalDoc, the Document and Process Management System of IPBRICK, on a daily basis. AdNorte, that already uses the solution, decided to implement new work processes and now integrates a Module to Control Documents, Complaints (Suppliers and Clients), Observations (Nonconformities and Improvement Opportunities), Incidents File and Occurrences. These processes are part of the integrated management system. In addition to these new implemented processes, in Águas do Norte they also use iPortalDoc to Internal Information, Organization of Received and Sent Emails by processes, Received and Sent Correspondence, Meetings and Minutes of the Board of Directors.

The Result
With the implementation of these new processes within the scope of the integrated management, Águas do Norte aimed to implement simpler and more optimized flows, creating a digital environment that is highly integrated and adapted to their needs. The integration of these new processes also intended to promote the improvement of the organization performance.